Operating regulations
General Introduction
Website Onelab.vn
The Onelab.vn website is owned and directly operated by Onelab Co., Ltd.
These regulations define the rights, obligations, and responsibilities of Onelab and users during access to and use of the website, while also establishing operational principles to ensure transparency, security, and compliance with Vietnamese law.
1. Website Owner Information
Company name: Onelab Company Limited
Address: 509 Tô Hiến Thành Street, Diên Hồng Ward, Ho Chi Minh City
Email: info@onelab.vn
Hotline: 1900 25 55 99
Domain name: The website providing information and laboratory testing services of OneLab is operated exclusively under the domain https://onelab.vn
All activities related to the management, operation, maintenance, and upkeep of the website are carried out directly by Onelab in accordance with the laws of Vietnam.
2. Scope of Services Provided by the Website
The Onelab.vn website provides information on laboratory testing services that fall within the technical service list approved by the Ho Chi Minh City Department of Health under Decision No. 942/QĐ-SYT.
The website also offers forms that allow customers to conveniently register for consultation, schedule appointments, and submit support requests.
However, the website does not conduct online sales, does not support online payments, and does not provide any commercial transaction accounts.
3.1. User Rights
Users have the right to access and use publicly disclosed information on the Website within the scope permitted by law. Users also have the right to request OneLab to provide explanations, guidance, or consultation related to laboratory testing services implemented by OneLab.
With respect to personal data, users have the right to request correction, updating, or deletion in accordance with Decree No. 13/2023/NĐ-CP on personal data protection. In the event that inaccurate information is identified or there are signs of legal violations, users have the right to submit complaints to OneLab for receipt and resolution in accordance with the prescribed procedures and statutory timelines.
3.2. User Obligations
Users are obligated to provide truthful and accurate information and bear full responsibility for the accuracy of all information provided to OneLab. Users must not use the website for any unlawful purposes, must not engage in unauthorized interference, cause disruption to system operations, or illegally access or intrude into OneLab’s data.
In addition, users are prohibited from copying, distributing, or using any content on the website for commercial purposes without prior written consent from OneLab.
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TEST RESULT DELIVERY PROCESS
Test result delivery process at OneLab
