Privacy Policy
Transparency in every action – Protecting customer data
Data Protection
At OneLab, data security is always a top priority. We consider your personal data a valuable asset and are committed to protecting your privacy in a serious and responsible manner.
This Privacy Policy is established to help you understand how we collect, process, use, share, and protect your personal data. At the same time, the Policy provides information about your rights regarding your personal data and how you may exercise those rights.
Disclaimer
This Privacy Policy does not apply to third-party websites on which our advertisements may appear, or to third-party websites that we do not operate or control. To the maximum extent permitted by law, we are not responsible for the data policies, cookie usage, content, or security practices of any third-party websites, applications, or platforms, even if our advertisements appear on such sites or such sites are linked to us.
By providing information on the Onelab.vn website, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.
All publicly available information on the Onelab.vn website may be updated from time to time (if applicable). This Policy may be amended to reflect changes in our personal data processing activities or as required by law. The most recent update date will be indicated at the end of the document.
Privacy Policy Details
Below are the detailed contents of our information privacy policy.
OneLab uses customer information for the following purposes:
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Contacting, supporting, and resolving customer inquiries or complaints.
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Sending product introductions, service information, commercial communications, and exchanging information between customers and OneLab via email or phone numbers provided by customers.
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Market research, aggregation, and analysis of general customer information (e.g., average age, geographic area, etc.). Detailed information is used solely for statistical purposes and for developing customer care policies.
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Other purposes with the customer’s consent or as required by law.
Depending on the services used, OneLab may collect the following personal data:
- Identification information: Full name, date of birth, gender, profile photo, customer ID, identification document details (ID card / Citizen ID / Passport).
- Contact information: Phone number, email address, contact address, or test result delivery address.
- Account and transaction information: Service registration history, payment history, invoices, transfer codes.
- Health information: Test indices, laboratory results, and related medical information during service provision at OneLab.
- Online behavior information: Cookies, IP address, browser information, access time, and interactions on the Onelab.vn website.
- Other information voluntarily provided by customers when contacting or using services.
